At Esme Trails, we want every customer to be satisfied with their order. If you’re not fully happy with your purchase, we accept returns under the following conditions:
Return Window
You may request a return within 7 days of receiving your order.
Return Conditions
To be eligible for a return:
The item must be unused and in its original packaging
The item must be in the same condition as when received
A valid proof of purchase is required (such as your order confirmation)
How to Request a Return
To initiate a return, please email us at [email protected] within 7 days of receiving your order. Include your order number and a brief reason for the return. We will guide you through the process.
Return Shipping
The customer is responsible for return shipping costs unless the item is damaged or incorrect. In such cases, we will provide further assistance.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days.
Non-Returnable Items
Items on final sale or clearance
Items that show signs of wear, use, or damage not caused by transit
We reserve the right to refuse returns that do not meet these conditions.